Last updated: 12 January 2026
These General Terms and Conditions (the “GTC”) set out the terms for providing ContractSpot as a Software-as-a-Service (SaaS) solution to business customers (B2B).
The service provider is CONTRACTSPOT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at Aleja Jana Pawła II 46A/37B, 01-001 Warsaw, Poland, KRS: 0001168678, NIP: 8551611318, REGON: 541554254 (the “Service Provider”).
Contact: alicja.ziemlinska@contractspot.io.
The Agreement is concluded when the Customer orders a paid plan via the Platform (including payment) or signs an individual agreement with the Service Provider.
If an individual agreement conflicts with these GTC, the individual agreement prevails to the extent of the conflict.
Fees are charged in advance for each Billing Period, unless agreed otherwise.
Payments may be processed by third-party payment providers (e.g., Stripe). Invoices and tax documentation are provided according to applicable law and the information provided by the Customer.
If the Customer fails to pay fees when due, the Service Provider may suspend access to Paid Services until payment is received.
We may change the prices or plan scope for future Billing Periods. Where required, we will notify the Customer in advance. If the Customer does not accept the changes, the Customer may cancel renewal before the changes take effect.
Unless stated otherwise, Subscriptions automatically renew for successive Billing Periods. The Customer may cancel renewal through the Platform (where available) or by contacting the Service Provider. Cancellation takes effect at the end of the current Billing Period.
Fees paid are non-refundable, unless required by mandatory law or explicitly agreed otherwise.
The Service Provider aims to maintain high availability of the Platform but does not guarantee uninterrupted access unless a separate SLA is agreed in writing.
We may perform maintenance, updates, and changes to the Platform. Where practical, we will provide advance notice of planned maintenance.
Support is provided on a best-effort basis via alicja.ziemlinska@contractspot.io, unless a different support channel is agreed.
The Customer is responsible for:
For account and billing data, the Service Provider acts as a data controller. For Customer Data uploaded to the Platform, the Customer typically acts as the controller and the Service Provider acts as a processor. Details are described in the Privacy Policy and, where applicable, a separate data processing agreement (DPA) available on request.
The Service Provider applies appropriate technical and organizational measures to protect Customer Data.
Each party may receive the other party’s confidential information in connection with the Agreement. Each party agrees to protect such confidential information and use it only to perform the Agreement. This does not apply to information that is publicly available, independently developed, or lawfully obtained from a third party.
The Service Provider grants the Customer a non-exclusive, non-transferable right to use the Platform for its internal business purposes during the term of the Agreement, subject to payment and compliance with the Terms of Service and these GTC.
All rights not expressly granted are reserved by the Service Provider or its licensors.
To the maximum extent permitted by law, the Service Provider is not liable for indirect or consequential damages or lost profits.
To the maximum extent permitted by law, the Service Provider’s total aggregate liability arising out of or relating to the Agreement is limited to the fees paid by the Customer for Paid Services in the 12 months preceding the event giving rise to liability.
Nothing in these GTC excludes liability for willful misconduct, or other liability that cannot be excluded under applicable law.
Upon termination or expiry of the Agreement, the Customer’s right to access Paid Services ends.
Where technically feasible, we will allow the Customer to export Customer Data during the term of the Agreement. After termination, Customer Data may be retained for a limited time for backup, legal, and security purposes, and may be deleted within a reasonable period.
Unless we are legally required to retain data longer, we generally aim to delete Customer Data from production systems within 30 days after termination. Backups may be retained longer due to technical constraints.
These GTC are governed by Polish law. Any disputes shall be resolved by the competent court having jurisdiction over the Service Provider’s registered office, unless mandatory provisions provide otherwise.
If any provision is found invalid, the remaining provisions remain in force.
The Polish language version prevails in case of discrepancies.