Terms of Service

1. About These Terms

These Terms of Service (the “Terms”) govern access to and use of the ContractSpot platform available at https://app.contractspot.io and related websites (including https://contractspot.io) (collectively, the “Platform”).

The Platform is operated by CONTRACTSPOT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at Aleja Jana Pawła II 46A/37B, 01-001 Warsaw, Poland, entered in the Polish National Court Register (KRS) under number 0001168678, NIP: 8551611318, REGON: 541554254 (the “Service Provider”, “we”).

Contact: alicja.ziemlinska@contractspot.io.

By accessing or using the Platform, you confirm that you have read and accepted these Terms.

These Terms should be read together with:

• the General Terms and Conditions (GTC/OWU) for Paid Services: https://contractspot.io/en/general-terms;
• the Privacy Policy: https://contractspot.io/en/privacy-policy;
• the GDPR Information Clause: https://contractspot.io/en/gdpr-information-clauses.

2. Who May Use the Platform (B2B Only)

The Platform is provided exclusively to entrepreneurs (business customers) acting in the course of their business activity (B2B). If you create or use an account on behalf of an entity, you represent that you are authorized to bind that entity.

3. Definitions

For the purposes of these Terms:

• “Account” means an account created on the Platform for the Customer and its authorized Users.
• “Customer” means the entrepreneur using the Platform.
• “User” means a natural person authorized by the Customer to use the Platform under the Customer’s Account.
• “Customer Content” means data, documents, files and other materials provided to the Platform by the Customer or Users (including tender documentation) as well as the parameters and inputs used to generate results.
• “Outputs” means results generated by the Platform, including summaries, analyses, recommendations, and other content produced based on Customer Content.
• “Paid Services” means paid plans and paid functionalities offered on a subscription or other paid basis.
• “GTC/OWU” means our General Terms and Conditions / Ogólne Warunki Umowy, which apply in particular to Paid Services.

4. Technical Requirements

To use the Platform, you need:

• an end device with an up-to-date operating system;
• an up-to-date web browser (e.g., Chrome, Firefox, Safari, Edge);
• an internet connection sufficient for stable use of web applications.

When using the Platform outside of your company network, you should ensure a secure connection and protect your devices (e.g., by using antivirus software and keeping systems updated).

5. Account and Security

You are responsible for all activity under your Account, including actions performed by Users you authorize. You must keep access credentials confidential and use the Platform in a secure manner.

You must promptly notify us if you suspect unauthorized access or a security incident related to your Account.

6. Permitted Use and Prohibited Activities

You may use the Platform only for lawful purposes and in accordance with these Terms.

In particular, you must not:

• use the Platform in a way that violates applicable law or third-party rights;
• upload unlawful content or content that you do not have rights to use;
• attempt to bypass security measures, access non-public areas, or interfere with the Platform’s operation (including by overload, automated scraping, or abuse of APIs);
• reverse engineer, decompile, or attempt to derive source code, models, prompts, weights, parameters or training data, except where such restriction is prohibited by law;
• use the Platform to create, train, or improve a competing product, or to benchmark the Platform without our prior written consent.

7. Customer Content, Outputs, Rights and License

You retain all rights in Customer Content. You represent and warrant that you have all necessary rights to provide Customer Content to the Platform and that doing so does not infringe any third-party rights.

You grant the Service Provider a non-exclusive license to host, store, transmit, reproduce, process and otherwise use Customer Content solely to:

• provide and maintain the Platform (including generating Outputs);
• ensure security, prevent abuse and perform troubleshooting;
• create backups and enable data export where available.

As between you and the Service Provider, you may use Outputs for your internal business purposes. We do not claim ownership of your Customer Content.

8. AI Features and Outputs (Important)

The Platform may use automated and AI-based features to generate Outputs. Outputs:

• are provided for informational and supportive purposes only;
• may be incomplete, outdated, or inaccurate;
• do not constitute legal, financial, tax, or professional advice.

You are responsible for verifying Outputs before making decisions or taking action. Outputs may be similar to content generated for other customers due to the nature of AI systems.

9. Paid Services and Additional Terms

Paid Services may be offered via the Platform (including payments handled via Stripe or other payment providers).

Where you order Paid Services, additional terms (including the GTC/OWU and/or an individual agreement) apply. If there is a conflict between these Terms and the GTC/OWU with respect to Paid Services, the GTC/OWU prevail to that extent.

10. Intellectual Property

The Platform, including its software, interfaces, databases, and other components, is protected by intellectual property laws and remains the property of the Service Provider or its licensors. Except for the limited right to use the Platform under these Terms, no rights are granted to you.

11. Suspension and Termination

You may stop using the Platform at any time. We may suspend or restrict access to the Platform or terminate the Account if we reasonably believe that:

• these Terms are violated;
• the Platform is being used in a way that threatens security or stability;
• we are required to do so by law.

12. Disclaimer; Limitation of Liability

To the maximum extent permitted by law, the Platform is provided “as is” and “as available”. We do not warrant uninterrupted or error-free operation.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Platform is limited to the fees paid by the Customer for the Platform in the 12 months preceding the event giving rise to liability. If no fees were paid, the total liability is limited to PLN 1,000.

We are not liable for indirect or consequential damages, lost profits, or loss of data, except where such liability cannot be excluded under applicable law.

13. Changes to These Terms

We may update these Terms for important reasons (e.g., legal changes, security, changes to the Platform). We will notify Customers within the Platform and/or by email at least 14 days before changes take effect, unless changes are required sooner for legal or security reasons.

14. Governing Law and Dispute Resolution

These Terms are governed by Polish law. Any disputes shall be resolved by the competent court having jurisdiction over the Service Provider’s registered office, unless mandatory provisions provide otherwise.

If any provision of these Terms is found invalid, the remaining provisions remain in force.

The Polish language version prevails in case of discrepancies.

15. Complaints and Contact

Complaints regarding the Platform can be submitted electronically to: alicja.ziemlinska@contractspot.io. We will respond within a reasonable time.